Loading...
FAQs2018-03-14T21:51:12+00:00

When can I move in? 

QAH has 24/7 reception, so you can move in any time after we re-open each term.

What is the cancellation policy?

The cancellation policy is outlined in the Licence Agreement.

Can I choose a certain room?  

You may request a ‘A Band, ‘B Band’ or ‘C Band’ room.  We will always try to allocate your first preference.

How do I book? 

Please send through the completed application form 2017/2018 or 2018/2019.

What deposit do I need?

You will need to pay a £300.00 deposit which is separate from your fees.  Details can be found here.

Do I need a TV licence? 

Yes, if you wish to view TV you will require your own TV Licence.

Do I need to bring my own bedding?

No.  QAH provides all linen and bedding which you launder for yourself.  You may use your own bedding and linen if you wish.

What is the policy for guests staying in my room?

QAH does not allow guests to stay in your room beyond 11.00pm.  There is a guest room and guest flat where visitors can be accommodated.  All inquiries should be sent to the House Secretary.

Will my room be cleaned?

Yes.  Our Housekeeping team clean your room once every week.  Rubbish is collected from your room every day Monday-Friday.

How do I set up my internet connection?

Scan for available networks and select StudentCom

Do I need to move out over the Christmas and Easter holidays?

Yes, but you may leave your belongings in your room during the Christmas and Easter House closures.

Is there laundry on site?

Yes.

How do I collect my post?

There are student pigeon holes in the lobby and parcels can be collected from Reception.

How do I pay my rent?

Information about rent can be found on our web site at www.queenalex.com   QAH is able to accept payment by bank BACS transfer, cash or cheque.

How do I pay if I am an overseas student?

The easiest way to pay is by BACS bank transfer.

Who can apply?

Any female who is enrolled in full time study.