FAQs

Booking, Pricing and Contracts

Life at QAH

Check In / Check Out

Health and Safety
Booking, Pricing and Contracts
How do I book?
Once you have decided to stay at QAH please fill out and send through the completed application form 2020/2021 to info@queenalex.com or feel free to call us on 020 7589 1120 and we can help.
Who can apply?
Can I choose a certain room?
How much do I need to pay to secure my booking?
To book, we require a £300 deposit, which is separate from your fees. Details can be found here. It is refundable at the end of your stay with us as long as there are no damages, your room is left clean and there is no outstanding rent.
What form of payment do you take?
QAH accepts payments by bank transfer. In exceptional circumstances, we are able to accept payments made by cheque. Additional fees on bank/wire transfers will depend on your bank which you will be required to cover, please check with them beforehand. We do not accept any payments made in cash.
If you are an overseas student, the easiest way to pay is by BACS bank transfer.
I don’t live in the UK and I don’t have a UK Bank account – what do I need to do?
You are able to pay your accommodation fees by BACS bank transfer, once you have arrived in the UK we advise that you should open up a UK Bank account.
When will I know that I have been accepted to stay at QAH?
Once your application form has been submitted your application will be reviewed and a room allocated subject to availability, you will then receive an Acceptance Letter and License Agreement.
When are the Accommodation Fees due for 2020/2021?
Your accommodation fees are split up into 3 installments throughout the year:
Autumn Term – due on or before 1 August 2020
Spring Term – due on or before 19 December 2020
Summer Term – due on or before 27 March 2020
However, if you wish to pay upfront then please let us know and we can arrange for an invoice to be sent to you showing the full amount.
What is included in my accommodation fees?
Your accommodation fees cover use of communal facilities, all utility bills such as heating, water, electricity, Wi-Fi and as a catered residence, meals are provided as per below:
Monday – Friday – Breakfast and Dinner
Saturday – Sunday Breakfast, Lunch and Dinner (Super Bag on Sunday)
What if I change my mind, what is the cancellation policy?
The cancellation policy for 2019/2020 is outlined in the 2019/2020 License Agreement and the cancellation policy for 2020/2021 is outlined in the 2020/2021 Licence Agreement.
Do I have to pay council tax?
Residents /students at QAH are exempt from council tax as we are Charity.
What happens if I can’t afford my rent?
Life at QAH
Do I need to bring my own bed linen?
Do I need a TV licence, and can I bring a TV?
Can I have overnight Guests in my room?
Will my room be cleaned?
Is there laundry on site?
How do I collect my post?
Can I bring Pets?
Do I have to be home by a certain time each night?
Is there internet access on site?
Are my possessions insured in my room?
How do I get to know people at QAH?
At QAH we organise regular social events for you to enjoy and get to meet new friends. We also have staff and floor representatives onsite to make sure you’re settling in and making the most of the diverse community and make your time at QAH and in London such a rewarding experience.
What do I need to bring?
There are many items which you may wish to bring with you, so to help you out we have provided a checklist to help you!
What can’t I bring?
No weapons or drugs (including ‘legal hights’) are permitted under any circumstances on site at QAH and if items are found the appropriate local authorities with be notified.
We do not allow the following:
Drugs, weapons, candles, fireworks, oil and gas burners, tea lamps, joss sticks, Chinese lanterns, kerosene, petrol, LPG gas and LPG gas appliances, fan heaters and exposed element heaters, portable cooking stoves, shisha pipes, mains voltage Christmas tree lights and real Christmas trees.
Check In / Check Out
When can I move in?
QAH has 24/7 reception, so you can move in any time after we re-open each term.
Do I need to move out over the Christmas and Easter holidays?
Can I vary the Licence Agreement?
Can I sublet my room to someone else?
Can I cancel my Licence Agreement?
Please see relevant cancellation policy withing the Licence Agreement.
Do I need to clean my room at the end of my Licence Agreement?
Health and Safety
What happens in the event of a Fire, is the accommodation safe?
QAH ensure that we carry out regular fire alarm tests and evacuation drills, our building is regularly audited by an external, independent consultant. We follow government guidance, and proactively liaise with local Fire and Rescue Services. Fire Safety is our top priority to ensure the safety and wellbeing of both residents and staff.
Can I smoke in my room?
Is Queen Alexandra’s House secure?
Can I burn candles?
Didn’t find an answer to your question?