FAQs

Booking, Pricing and Contracts

Life at QAH

Check In / Check Out

Health and Safety
Booking, Pricing and Contracts
How do I book?
Once you have decided to stay at QAH please fill out and send through the completed application form 2022/2023 to info@queenalex.com or feel free to call us on 020 7589 1120 and we can help.
Who can apply?
Any female who is enrolled in full time study within the Estate of the 1851 Commission such as Royal College of Music, Royal College of Art, Imperial College.
Can I choose a certain room?
You may request an ‘Premium Double’, ‘Large’, ‘Medium’ or ‘Small’ size room. We will always try to allocate your first preference.
How much do I need to pay to secure my booking?
Once you have been accepted into QAH we will ask for a £500 deposit, which is separate from your fees. Details can be found here. It is refundable at the end of your stay with us as long as there are no damages, your room is left clean and there is no outstanding rent.
What form of payment do you take?
QAH accepts payments by bank transfer. In exceptional circumstances, we are able to accept payments made by cheque. Additional fees on bank/wire transfers will depend on your bank which you will be required to cover, please check with them beforehand. We do not accept any payments made in cash.
If you are an overseas student, the easiest way to pay is by BACS bank transfer.
I don’t live in the UK and I don’t have a UK Bank account – what do I need to do?
You are able to pay your accommodation fees by BACS bank transfer, once you have arrived in the UK we advise that you should open up a UK Bank account.
When will I know that I have been accepted to stay at QAH?
Once your application form has been submitted your application will be reviewed and a room allocated subject to availability, you will then receive an Acceptance Letter and Licence Agreement.
When are the Accommodation Fees due for 2022/2023?
Your accommodation fees are split up into 3 instalments throughout the year:
Autumn Term – due on or before 16 July 2022
Spring Term – due on or before 18 November 2022
Summer Term – due on or before 03 March 2023
However, if you wish to pay upfront then please let us know and we can arrange for an invoice to be sent to you showing the full amount.
What is included in my accommodation fees?
Your accommodation fees cover use of communal facilities, all utility bills such as heating, water, electricity, Wi-Fi and as a catered residence, meals are provided as per below:
Monday – Friday – Breakfast and Dinner
Saturday – Sunday Breakfast and Lunch
What if I change my mind, what is the cancellation policy?
The cancellation policy for 2021/2022 is outlined in the 2021/2022 License Agreement and the cancellation policy for 2022/2023 is outlined in the 2022/2023 Licence Agreement.
Do I have to pay council tax?
Residents /students at QAH are exempt from council tax as we are Charity.
What happens if I can’t afford my rent?
Life at QAH
Do I need to bring my own bed linen?
Yes, residents will need to provide their own bed linen and towels (Pillows & Pillow Covers, Duvet and Duvet Cover and Fitted sheet, Bath, Hand & Face Towel) We ask residents to launder their linen.
Do I need a TV licence, and can I bring a TV?
Can I have overnight Guests in my room?
QAH does not allow guests to stay in your room beyond Midnight. There is a guest room and a guest apartment where visitors can be accommodated this is at a charge. Any enquiries please see reception who will be happy to help. You are responsible for the behaviour of any guests you bring to QAH.
Will my room be cleaned?
You are required to clean and tidy your room during your stay at QAH.
Is there laundry on site?
How do I collect my post?
Can I bring Pets?
Do I have to be home by a certain time each night?
Is there internet access on site?
Are my possessions insured in my room?
How do I get to know people at QAH?
At QAH we organise regular social events for you to enjoy and get to meet new friends. We also have staff and floor representatives onsite to make sure you’re settling in and making the most of the diverse community and make your time at QAH and in London such a rewarding experience.
What do I need to bring?
There are many items which you may wish to bring with you, so to help you out we have provided a checklist to help you!
What can’t I bring?
No weapons or drugs (including ‘legal hights’) are permitted under any circumstances on site at QAH and if items are found the appropriate local authorities with be notified.
We do not allow the following:
Drugs, weapons, candles, fireworks, oil and gas burners, tea lamps, joss sticks, Chinese lanterns, kerosene, petrol, LPG gas and LPG gas appliances, fan heaters and exposed element heaters, portable cooking stoves, shisha pipes, mains voltage Christmas tree lights and real Christmas trees.
Check In / Check Out
When can I move in?
Check In opens on Saturday 3 September 2022 from 2pm for 2022 / 2023 academic year.
Check out is at 10am at the end of each term.
QAH has staff on duty 24/7, so you can move in any time after we re-open each term.
Do I need to move out over the Christmas and Easter holidays?
For academic year 2021 / 2022
Yes, you will need to check out by 10am on Saturday 17 December 2021, Saturday 9 April 2022 and Saturday 16 July 2022 but you may leave your belongings in your room during the Christmas and Easter House closures.
For academic year 2022 / 2023
You will need to check out by 10am on Saturday 17 December 2022, Saturday 1 April 2023 and Saturday 15 July 2023 but you may leave your belongings in your room during the Christmas and Easter House closures.
Can I vary the Licence Agreement?
Can I sublet my room to someone else?
Can I cancel my Licence Agreement?
Please see relevant cancellation policy withing the Licence Agreement.
Do I need to clean my room at the end of my Licence Agreement?
Health and Safety
What happens in the event of a Fire, is the accommodation safe?
QAH ensure that we carry out regular fire alarm tests and evacuation drills, our building is regularly audited by an external, independent consultant. We follow government guidance, and proactively liaise with local Fire and Rescue Services. Fire Safety is our top priority to ensure the safety and wellbeing of both residents and staff.
Can I smoke in my room?
Is Queen Alexandra’s House secure?
Yes, QAH has CCTV, onsite staff and a night receptionist, meaning that there are staff on duty 24 hours a day. Plus, there is always a designated member of staff on call. There is also a digital entry system. You should not allow people to ‘tailgate’ – that is hold the door open for people behind you as you enter.
Can I burn candles?
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